Refund & Cancellation Policy

Introduction

This Refund and Cancellation Policy ("Policy") outlines the terms, conditions, and procedures governing subscription cancellations, refund eligibility, billing disputes, and related matters for WriteMyReview, a SaaS platform operated by Just Adbhut ("Company", "we", "our", "us").

This Policy forms an integral part of our Terms & Conditions and Privacy Policy, which together constitute the complete agreement between you and Just Adbhut. By subscribing to or using WriteMyReview, you acknowledge that you have read, understood, and agreed to this Policy.

We are committed to being transparent about our billing and refund practices in compliance with:

• Consumer Protection Act, 2019 (India)
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000 (India)
• Digital Personal Data Protection Act, 2023 (India)

1. Company Information

2. Nature of Our Service and Billing Model

WriteMyReview is a Software-as-a-Service (SaaS) platform operating on a prepaid subscription model. Key characteristics of our billing model that directly affect refund eligibility:

• All subscription fees are charged in advance at the beginning of each billing cycle
• Access to the Platform is granted immediately upon successful payment
• The service begins delivering value from the moment your account is activated — including platform access, QR code generation, WhatsApp automation, and analytics
• Because the service is instantly accessible and digitally delivered, it does not fall under the same category as physical goods or products, and standard return-and-replace rules do not apply in the same manner
• WriteMyReview operates as a B2B SaaS tool primarily serving business users, which means consumer protection provisions applicable to individual retail consumers may have a different scope of application

Understanding this model is essential before raising a refund request. We encourage all users to thoroughly evaluate the Platform during the free trial period (where applicable) before committing to a paid subscription.

3. Free Trial Policy

3.1 Availability

Where a free trial is offered, it provides access to selected features of WriteMyReview for a limited period (as specified on the pricing page) at no charge.

3.2 Trial Terms

• No payment is required during the free trial period
• At the end of the trial period, your account will not be auto-charged unless you explicitly subscribe to a paid plan and provide payment details
• Features available during the trial may be limited compared to paid plans
• We reserve the right to modify, shorten, or discontinue the free trial offer at any time without prior notice

3.3 Upgrading from Trial

• If you choose to upgrade to a paid plan, your first billing cycle begins from the date of subscription confirmation
• Trial period usage is not credited toward any paid plan period

4. General Refund Policy

4.1 Standard Position — No Refund

All subscription fees paid to WriteMyReview are strictly non-refundable under normal circumstances. This applies to:

• Monthly subscription payments
• Annual subscription payments
• Any add-on or additional feature purchases
• Partial usage of a subscription period
• Early cancellation within an active billing cycle
• Downgrading from a higher to a lower plan mid-cycle

This policy reflects the nature of SaaS products where the digital service is instantly accessible and its value is delivered from the moment of account activation.

Example: If you subscribe to a Monthly Plan on March 1 and decide to cancel on March 10, your access continues until March 31, but no refund is issued for the remaining 21 days.

Example: If you subscribe to an Annual Plan and cancel after 3 months, no refund is issued for the remaining 9 months. Access continues until the annual cycle ends.

4.2 No Refund for the Following Scenarios

5. Eligible Exceptions — When Refunds May Be Considered

Notwithstanding the general no-refund position, Just Adbhut may, at its sole and reasonable discretion, consider a refund or service credit in the following exceptional circumstances.

5.1 Verified Platform-Side Technical Failure

A refund or pro-rated service credit may be considered if:

• WriteMyReview experiences a critical, verified, and documented technical failure that renders the core features of the platform completely inaccessible to you
• The outage or failure persists for a continuous period of more than 72 hours within a billing cycle
• The failure is confirmed to be on our end (not due to third-party services, your internet connection, or your device)
• You report the issue to us promptly during the outage period and maintain communication

Note: Partial slowdowns, individual feature bugs, or temporary disruptions that do not fully prevent platform usage do not qualify for a refund.

5.2 Duplicate or Erroneous Billing

A full refund will be issued if:

• You are charged more than once for the same billing cycle due to a system or payment gateway error
• An amount is charged incorrectly due to a pricing or system error on our end
• You are billed for a plan different from the one you selected

You must report such errors within 7 days of the transaction date by providing proof of the duplicate or erroneous charge.

5.3 Unauthorized Transactions

If you identify a genuinely unauthorized transaction on your payment method related to WriteMyReview:

• Report it immediately to support@writemyreview.com with transaction details
• We will investigate the claim within 7 business days
• If confirmed as unauthorized, a full refund will be processed

You may also contact your bank or payment gateway to initiate a chargeback investigation. However, frivolous chargebacks for legitimate transactions may result in account suspension.

5.4 Non-Delivery of Service Post-Payment

If your account fails to be activated or accessible within 48 hours of a confirmed payment — and the issue is confirmed to be on our end — you are entitled to a full refund or re-activation, at your choice.

5.5 Statutory Rights Under Indian Law

Nothing in this Policy overrides your statutory rights under:

• Section 2(11) of the Consumer Protection Act, 2019 — deficiency in service
• Section 2(47) — unfair trade practice
• E-Commerce Rules, 2020 — mandatory disclosure and redressal obligations

If you believe you are entitled to a refund under applicable Indian law even outside the exceptions above, you may raise a formal complaint as described in Section 9 of this Policy.

6. Cancellation Policy

6.1 How to Cancel Your Subscription

You may cancel your WriteMyReview subscription at any time through either of the following methods:

• Self-Service: Log in to your account → Navigate to Account Settings → Billing → Click Cancel Subscription
• Email Request: Send a cancellation request to support@writemyreview.com with subject line: "Subscription Cancellation Request – [Your Registered Email]"

We recommend cancelling at least 48 hours before your next billing date to ensure the cancellation is processed before the auto-renewal charge.

6.2 Effect of Cancellation

6.3 Data After Cancellation

• Your account data is retained for 30 days after your access period ends
• You may request a data export before the 30-day window closes
• After 30 days, your data may be permanently deleted from active systems
• Refer to our Privacy Policy for full data retention details

6.4 Reactivation After Cancellation

• You may reactivate your account at any time by subscribing to a new plan
• Previous data may or may not be available depending on whether it was deleted post-cancellation
• Reactivation is subject to the prevailing pricing at the time of reactivation

7. Auto-Renewal Policy

7.1 Auto-Renewal Notice

All WriteMyReview subscription plans auto-renew at the end of each billing cycle unless cancelled beforehand.

• For Monthly Plans: Auto-renews every 30 days from the original subscription date
• For Annual Plans: Auto-renews every 12 months from the original subscription date

7.2 Renewal Notification

We will make reasonable efforts to notify you of an upcoming auto-renewal via:

• Email reminder sent 7 days before the renewal date
• In-platform notification banner (where available)

Failure to receive the reminder email (e.g., due to spam filters) does not constitute grounds for a refund of the renewal charge.

7.3 Post-Renewal Cancellation

If you miss the cancellation window and are charged for a renewal:

• You may contact us within 48 hours of the renewal charge
• We will evaluate your request on a case-by-case basis and may, at our discretion, issue a credit or partial refund if you have not used the platform during that renewed period
• This is a goodwill gesture and does not create a precedent or an enforceable right

8. Plan Upgrades and Downgrades

8.1 Upgrading Your Plan

• You may upgrade to a higher plan at any time
• Upgrade charges are pro-rated based on the remaining days in your current billing cycle
• The new plan features take effect immediately upon payment confirmation

8.2 Downgrading Your Plan

• You may request a downgrade to a lower plan at any time
• The downgrade takes effect at the start of your next billing cycle
• No refund is issued for the difference in plan pricing for the current cycle
• Features of the higher plan remain accessible until the current cycle ends

8.3 Switching from Monthly to Annual

• If you switch from a monthly plan to an annual plan mid-cycle, you will be charged the annual rate from the date of switch
• Any remaining days in your current monthly cycle may be applied as a pro-rated credit toward the annual plan, at our discretion

9. How to Submit a Refund Request

If you believe you qualify for a refund under the exceptions outlined in Section 5, follow this process:

Step 1 — Submit a Written Request

Email support@writemyreview.com with the subject line:
"Refund Request – [Your Registered Email] – [Transaction Date]"

Include the following in your email:

• Your full name and registered email address
• Your business name and account ID (if available)
• Date of the transaction in question
• Amount charged
• Payment method and last 4 digits of the card (if applicable)
• Detailed reason for the refund request
• Supporting evidence (screenshots, error logs, duplicate payment proof, etc.)

Step 2 — Investigation and Review

• We will acknowledge your request within 48 business hours
• Our billing and technical team will review the request within 7 business days
• We may contact you for additional information or clarification during this period

Step 3 — Decision and Processing

Step 4 — Escalation

If you are dissatisfied with our decision, you may request an escalation review by emailing support@writemyreview.com with subject: "Refund Escalation – [Your Name]"

10. Refund Method and Processing

• Approved refunds will be credited to the original payment method used at the time of purchase
• Refunds are processed in Indian Rupees (INR)
• Processing time after approval:
  • Credit/Debit Cards: 5–10 business days (depending on your bank)
  • UPI / Net Banking: 3–5 business days
  • Wallets: 2–3 business days
• We are not responsible for delays caused by your bank or payment provider after we have initiated the refund
• Service credits (where issued instead of a monetary refund) are non-transferable, non-encashable, and expire if your account is terminated

11. Chargebacks and Disputed Transactions

If you initiate a chargeback with your bank or card issuer for a legitimate WriteMyReview charge without first contacting us:

• Your account will be immediately suspended pending investigation
• We reserve the right to dispute the chargeback with supporting evidence of valid service delivery
• If the chargeback is found to be fraudulent or unjustified, your account may be permanently terminated
• We reserve the right to recover any chargeback fees, administrative costs, or penalties incurred as a result of unjustified chargebacks

We strongly encourage you to contact us at support@writemyreview.com before initiating a chargeback, as most billing disputes can be resolved quickly and amicably.

12. Special Circumstances and Goodwill Credits

While not an entitlement, Just Adbhut may, at its sole discretion, offer goodwill service credits (not cash refunds) in the following situations:

• Prolonged support delays causing significant inconvenience
• Extended maintenance windows that substantially disrupted your workflow
• Genuine hardship cases communicated in writing, subject to management review

Goodwill credits:

• Are applied to your WriteMyReview account for future billing cycles
• Are non-transferable and carry no cash value
• Expire upon account cancellation or termination

13. Limitation of Liability in Refund Matters

To the maximum extent permitted by Indian law:

• Just Adbhut's maximum refund liability shall not exceed the total fees paid by you in the last 1 (one) billing month preceding your refund claim
• We are not liable for any consequential, indirect, or punitive damages related to billing disputes
• We are not responsible for business losses incurred due to delayed refund processing by banks or payment gateways

14. Updates to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Changes will be:

• Posted on this page with a revised "Last Updated" date
• Communicated via email for material changes affecting existing subscribers (with at least 15 days' notice)

Your continued use of WriteMyReview after the effective date of any updates constitutes your acceptance of the revised Policy.

15. Contact for Billing and Refund Support

For any billing, refund, or cancellation-related queries, reach our dedicated support team:

Just Adbhut — WriteMyReview
📧 Email: support@writemyreview.com
🌐 Website: www.writemyreview.com
📍 Address: Rohtak, Haryana, India
🕐 Response Time: Within 48 business hours